Refund and Return Policy (Glow Murti)

At Glow Murti, we take great pride in the quality and craftsmanship of our idols. Your satisfaction is our top priority. To ensure a worry-free shopping experience, we offer a straightforward Money-Back Guarantee.

1. 100% Money-Back Guarantee

If you receive a product that is damaged, defective, or different from what you ordered, we will provide a full refund or a free replacement.

2. Eligibility for Returns

To be eligible for a refund or exchange, please ensure the following:

• Timeframe: You must notify us within 48 hours of receiving the delivery.
• Unboxing Video: Since idols are fragile, we strictly require a short unboxing video as proof of any damage during transit.
• Condition: The item must be unused and in its original packaging.

3. Refund Process

• Once your request is inspected and approved, we will initiate the refund.
• The amount will be credited back to your original payment method within 5-7 business days.

4. Non-Refundable Items

• Customized or personalized orders (specifically made for you) cannot be returned unless they arrive damaged.