Welcome to GlowMurti. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase.

🛕 1. General

• By using this website, you agree to follow all terms, policies, and applicable laws
• GlowMurti reserves the right to update or modify these terms at any time without prior notice

🛍️ 2. Products & Services

• All our murtis are handcrafted and made-to-order
• Slight variations in color, design, or finish may occur due to the handmade nature of the products
• Product images are for reference purposes only

💰 3. Pricing & Payments

• All prices are listed in INR (₹)
• We accept secure payments via UPI, debit/credit cards, and payment gateways
• GlowMurti reserves the right to change prices without prior notice

⏳ 4. Order Process

• Orders are processed only after successful payment confirmation
• Since products are made-to-order, order cancellation is allowed only within 12 hours

🚚 5. Shipping & Delivery

• Orders are shipped after production (3–5 days standard)
• Delivery time is 3–7 business days after dispatch
• Delays may occur due to external factors beyond our control

🔁 6. Return & Replacement

• We follow a strict no-return policy for made-to-order products
• Replacement is only available for damaged or defective items
• Customers must report issues within 24–48 hours of delivery

🚫 7. Cancellation Policy

• Orders can only be cancelled within 12 hours of placing the order
• Once production starts, cancellation is not possible

🔒 8. Privacy

• Your personal information is handled as per our Privacy Policy
• We do not share your data with unauthorized third parties

⚠️ 9. Limitation of Liability

• GlowMurti is not responsible for:
  • Delays caused by courier services
  • Minor variations in handmade products
  • Incorrect information provided by the customer

©️ 10. Intellectual Property

• All website content (images, text, logo) is the property of GlowMurti
• Unauthorized use or copying is strictly prohibited

📞 11. Contact Us

For any questions regarding these Terms & Conditions, you can contact us via:

• Email. www.glowmurti.com
• WhatsApp. 9818862784
• Website contact form. +91 9818862784

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